Never drink and tweet « Larysa Mykhas

Never drink and tweet

June 15, 2013 @ 11:18 am

It is once in a lifetime, but everyone is entitled to that moment. I did something silly last night that I now regret. I've had too much of wine and then starting posting stuff on Twitter. No wonder I got suspended after a while and ended up with this page: https://support.twitter.com/forms/general?subtopic=suspended

I decided to pause and have a fresh look on it in the morning so now have jotted the following letter I am ready to post it to Twitter:

Dear Customer Manager,

Please forgive me my yesterday hyperactivity. What actually happened I had a bit of too much wine and was thinking I should inform people about something cool.

In fact, I believe, something triggered the system after my second or third dozen of posts and I got suspended.

Really, really sorry about it. I am using my Twitter for years. Many of accounts are linked to it.

I am terribly sorry and promise to behave well in the future and never to drink and tweet.

I count on your understanding and passion.

Thank you.

Now starring at https://support.twitter.com/forms/submitted?regarding=suspended

Thanks!

Your request has been submitted to Twitter. We are usually able to respond within a few days, but some issues may take longer.

Please check your email inbox for an email from Twitter Support. If you don't see one, try checking your email's spam and trash folders.

I wonder whether this will help. Will keep you in the loop, please subscribe to comments.

Short link: http://thatis.me/~xSVI$3D

Larysa June 17th, 2013 @ 8:19 am

I had to respond to this, twice:

From: Twitter Support
Subject: # Twitter Support: update on “Please forgive me.”

##- Please type your reply above this line -##
Twitter
Hello,

We understand that you’re contesting an account suspension. Please be sure to read this entire email; you will need to take further action in order to reopen your ticket and trigger a review of your account.

Twitter suspends accounts for a variety of reasons:

• If your account was suspended for aggressive following behavior, you should have received an email notification to the address associated with your Twitter account. You’ll need to confirm that you’ve removed all prohibited following automation from your account, and will stop any manual aggressive following behavior. To expedite your appeal process, please review our Best Practices page if you haven’t already, and then reply to this ticket with a confirmation that you understand our policies and will not engage in any prohibited following behavior.

• Please take a minute to review the Twitter Rules.

• If you received an email from admin@twitter.com saying ‘you’re being suspended’ or that we’re going delete your account, you’re safe; the email is fake. More information here https://support.twitter.com/articles/204820-safety-fake-twitter-emails

• While we strive to avoid mistakes, it’s also possible that your account was suspended in error. If after reviewing the Rules, you have no idea why your account was suspended, just reply to this email indicating as much, and we’ll take another look at your case. Our apologies if the error turns out to be ours.

Thanks,

Twitter Support

———————————————————————————-
Responding to this email will reopen this ticket and put your ticket in queue for support. If you do not reply, your case will be closed. Note that you need to reply from the address this mail was sent to. If you use an alias (such as username+alias@gmail.com) to manage your account, ensure that your reply comes from the alias address or your ticket may not be seen by our support staff.

Please note, we cannot accept email attachments at this time; please include all information in the body of your request.

Your request summary is:

Regarding: Suspended account
Subject: Please forgive me.
Description of problem: Dear Customer Manager,

Please forgive me my yesterday hyperactivity. What actually happened I had a bit of too much wine and was thinking I should inform people about something cool.

In fact, I believe, something triggered the system after my second or third dozen of posts and I got suspended.

Really, really sorry about it. I am using my Twitter for years. Many of accounts are linked to it.

I am terribly sorry and promise to behave well in the future and never to drink and tweet.

I count on your understanding and passion.

Thank you.

To which I wrote:

I am terribly sorry and promise to behave well in the future and never to drink and tweet.

Would you please reenable my @ukrayinka twitter account. Thank you!

and then:

Hello,

As I received two messages from you, I think I shall reply here as well.

I am terribly sorry and promise to behave well in the future and never to drink and tweet.

Would you please reenable my twitter account. Thank you!

Larysa June 17th, 2013 @ 8:21 am

Then, in two days I got lucky news via email, twice:

From: Twitter Support
Subject: Please forgive me.

##- Please type your reply above this line -##
Twitter
Hello,

This account was suspended for sending multiple unsolicited messages using the @reply and/or mention feature. These features are intended to make communication between people on Twitter easier. Twitter monitors the use of these features to make sure they are used as intended and not for abuse. Using either feature to post messages to a bunch of users in an unsolicited or egregious manner is considered an abuse of its use, which results in account suspension.

For more information about these features, please visit our @Replies and Mentions help page:

http://support.twitter.com/articles/14023

Your account will be unsuspended within 24 hours. Please note that it may take an hour or so for your follower and following numbers to return to normal.

Be sure to review the Twitter Rules, as repeat violations may result in permanent suspension:

http://twitter.com/rules

Thank you,

Twitter Support
support.twitter.com
@support

Hooray!